so no answer will make u happy but also he has to give every rando in his dms a full PR answer on behalf of the admin team which he isnt a part of. he needs to change the league (in some unspecific way) to have his understaffed teams do the things you want them to do immediately every time otherwise he doesnt care about this thing he paid many thousands of dollars for.
do u think hes just really stupid? or a deeply evil person? or maybe things just work differently than u understand/want and an effectively 0 profit organization might be slow or inaccurate about some things